Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at drew@turquoise.ninja. If your return is accepted, mail the item to us at the address below. Items sent back to us without first requesting a return will not be accepted.
PO Box 633
Queen Creek, AZ 85142
You can always contact us for any return question at drew@turquoise.ninja.
Cancellations
Please email us at drew@turquoise.ninja to cancel or alter your order. We will make every attempt to respond prior to order fulfillment.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide the shipping label for items received damaged, defective or incorrect. Some of our stones are backed with a lapidary backing and others are not. Both methods of cutting cabochons are industry standard. Unbacked stones are typically left unpolished as they are meant for closed-back settings.
Refunds for lost packages
Packages must be lost in the mail for 30 days domestically or 45 days internationally before we will issue a refund for a lost package. We are happy to initiate a lost package claim with the Post Office any time after 14 days from mailing.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or final sale items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.