Shipping policy

Last updated: September 10, 2026

Thank you for shopping with Turquoise Ninja. Please read our shipping policy carefully before placing your order.

1. Processing Time

All orders are generally processed within 2 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Rates & Estimated Delivery

We offer the following shipping options:

In the USA [USPS Ground Advantage] — 3–5 business days $6.00 Flat USD

International [DHL Global Economy] - 5-10 business days $20 Flat USD

International [DHL Global Express] - 3-5 business days $32 Flat USD

📝 Note: Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs, or other factors outside our control.

3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to track your package in real time.

4. Shipping Restrictions

We currently ship to the following countries/regions: North America, EU, UK, UAE, Mexico, China, Japan.

5. Lost or Delayed Packages

If your package has not arrived within 3 days of the estimated delivery date, please contact us at drew@turquoise.ninja. We will open an investigation with the carrier and work to resolve the issue as quickly as possible. Packages are not considered "lost" until 30 days from the shipping date in the US, and 45 days for the rest of the world.

6. Customs & Import Duties (International Orders)

International orders may be subject to customs duties and import taxes upon arrival in the destination country. These fees are the responsibility of the customer and are not included in our prices or shipping charges.

7. Contact Us

For shipping-related questions, please reach out to us at:

• Email: drew@turquoise.ninja

• Response time: 24 hours